Returns & Refunds

Service as It Should Be

Returnable Items​

 

Returnable items can be returned within 15 days of receiving shipment. However, customer must contact qoopqoop’s support team to make a return request within 7 days of receiving the merchandise (s). Returns must be completed by mail.  ​When shipping a return by mail, please follow these guidelines:​

 

Items must be returned in their original condition, with original packaging with all tags attached. Item packaging may include hangers, plastic wrap, boxes, and accessories.Each item must be returned to a specific location. Please ensure only the items listed on your return label are included in the return package. Do not include other items.​

 

We offer two refund options for returnable merchandise:​

 

You can select to return for merchandise credit and enjoy free return shipping anytime within 30 days of receiving shipment. (Note: Air-shipping rates apply for Alaska and Hawaii.)You can select to return for a refund to the original form of payment. A free return shipping label will be provided upon request.​

 

Non-Returnable Items​

Non-returnable items are listed as “Non-Returnable” or “Final Sale”. Final sale items are not eligible for return and will not appear as eligible items for return.  We let you know when an item is final sale, by noting it in the product description and it may also be noted on your packing slip.  ​Wrong, Damaged or Defective Items​.  Our Members are at the heart of what we do.  We hope the package you receive is exactly what you wanted.  If you believe a product was shipped in error, or if it arrives defective or damaged, we want to help.  Please contact qoopqoop’s support, chat or directly at 1-833-666-2511 so we can make sure you’re taken care of.

 

Refund Timelines​

qoopqoop will begin processing your return as soon as it is delivered to our warehouse. You will receive an email letting you know that we’ve received your return.  ​Once accepted and processed, you will see your qoopqoop merchandise credit appear on your qoopqoop account within 1-2 business days.  If you opted for a refund to the original form of payment, you will see your refund within 10 business days, depending on your financial institution.